The role of Plumbing and Heating Trade Sales Advisor is to provide our customers with a knowledgeable, friendly and dependable service whilst at the same time optimising branch sales and gross profit, promote the company's products and services in a professional manner and deliver a superior standard of customer care to our existing customers.
Knowledge & Experience
- Previous experience working in a busy builder providers preferable
- A proven track record of achieving and exceeding both sales and margin targets
- Good knowledge of Plumbing and Heating products
- Previous sales experience an advantage
- IT Literacy
Key Responsibilities
- Build effective working relationships with customers, in order to understand their requirements thus ensuring that the correct products are supplied
- Use initiative to identify sales opportunities and offer advice and solutions to customers, thus maximising profitable sales and margin
- Achieve Sales & margin targets
- Maintain a clean and effectively merchandised counter area in line with company policy
- Ensure that company policies are followed at all times when producing paperwork associated with sales
- Responsible for the re-order of selected product lines and also ensuring that stock levels of selected product lines within the Plumbing and Heating department are maintained at appropriate levels
- Liaise with suppliers where necessary
- Support the Branch Manager and colleagues in working as a team to ensure the branch operates efficiently and effectively within company policy
- Ensure a tidy working environment at all times in line with health and safety guidelines
- Actively safeguard against theft of company goods or property by being security conscious at all times
- Perform any other duties as may be deemed necessary or as may be required by the company
Essential Competencies
- Effective team working
- Excellent interpersonal and customer-facing skills
- Strong communication skills, both written and verbal
- The flexibility and willingness to learn
- To enjoy working with people
- Tact and diplomacy
- Dynamic, motivated & driven to achieve targets
- Excellent organisation and attention to detail
Key Relationships
- Branch Colleagues
- Branch Manager
- Regional Director
- Support Office team
- Sales Representative
- Customers & Suppliers