Shop Supervisor - Galway

Location Galway
Job ref: 044111
Published: 3 days ago

Shop Floor Supervisor

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Cork Builders Providers, Panelling Centre, Davies, Telfords Proline & Sitetech.


Principle Objective

As Shop Floor Supervisor, you will work closely with the Branch Manager to continue driving the development of the branch business plan in order to achieve revenue, profit, margin, customer service and safety goals. You will be the main point of contact for all of the daily functions within the branch, generating a culture of continued improvement through performance coaching and leading by example in terms of commitment, enthusiasm and drive. The successful candidate will bring a motivated and dynamic approach to the role, you will provide leadership & guidance whilst assisting the Branch Manager with the people management agenda.


Knowledge & Experience

  • Experience within a target driven retail background desirable
  • Proven ability managing a retail sales team including:
  • Planning & Organising
  • Problem Solving
  • Managing Performance
  • Excellent operational knowledge of the retail environment
  • Excellent interpersonal relations
  • Excellent understanding of consumer needs
  • Proven track record in achieving agreed targets

Key Responsibilities 

  • Driving and achieving retail store targets / KPI's
  • Agreeing daily priorities and overseeing day to day activity
  • Inspiring your store team to drive sales and deliver the finest level of customer service.
  • Ensuring your store is well merchandised and commercially correct
  • Supervise the activities of sales team on a daily basis and ensure necessary tasks are completed to an appropriate level
  • Ensure high quality and consistent customer service is provided at all times
  • To delegate and communicate effectively with the team
  • Assist the branch manager in the effective management of retail sales team performance.
  • To assist the manager in minimising stock loss through wastage, damages and pilferage
  • Check stock to ensure adequate stock is available for customer’s needs
  • Ensure stock is rotated appropriately to ensure in date stock is available and to minimise waste through out of date stock

Essential Competencies

  • Be customer focused and retail aware
  • Maintain discretion & confidentiality at all times
  • Ability to work on own initiative.
  • Effective team working and networking skills
  • An enthusiastic, motivated & hardworking team player.
  • Strong communication skills, both written and verbal
  • The flexibility and willingness to learn
  • Problem Solving
  • Dynamic, motivated & driven to achieve targets
  • Excellent organisation and attention to detail
  • To enjoy working with people
  • Tact and diplomacy

Key Relationships

  • Branch Colleagues
  • Branch Manager
  • Regional Director
  • Support Office team
  • Sales Representative
  • Customers & Suppliers

Contract Type

  • Permanent
  • Full time 39 hour contract
  • Working week Monday to Friday,  may be required to take part in the Saturday roster

Our Benefits Include

  • Competitive Basic Salary
  • Private Health Care
  • Sick Pay Scheme
  • Paid Maternity and Parental Leave
  • Pension Scheme
  • Colleague Saving Scheme
  • Profit Share Scheme
  • Colleague Discount
  • Educational Assistance
  • Wellness initiatives