Service Technician- HSS Hire, Ballysimon Road, Limerick, V94E544

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. The core business is through the traditional Builders Merchants division. Main brands include Chadwicks, Cork Builders Providers, Davies & Telfords. In addition, and through organic growth and acquisitions the Group have established a range of brands which are close to the core but offer a uniquely different range of products. These include Heitons Steel, Panelling Centre, Morgans Timber, Proline, Sitetech, Rooney’s Hardware & HSS Hire.

About the role:

As a Service Technician you will service and repair our full range of hire equipment and tools, maintaining the quality, safety, reliability, and availability of hire stock in a cost-effective manner.

You will maintain and ensure maximum workshop productivity in line with company targets, while adhering to damage process, ensuring product damage is highlighted to company guidelines on Health & Safety at Work and cost recovered via the company procedure.

Health & Safety:

• Advise on any product defects with regards to health and safety and reliability of equipment.
• Carry out daily and weekly internal audits to ensure equipment quality is maintained.
• Make sure you work in a tidy, clean environment and adhere to all the company’s safety guidelines including wearing of personal protective equipment and company overalls.
• Champion HSEQ to safeguard the interests of the business, our people, and customers.
• Log any/all safety observations with the Workshop Supervisor or via the reporting app
• Report any recurring health and safety issues with equipment to your manager.

Compliance:

• Liaise with the Workshop Supervisor when spare parts are required to ensure cost effective repairs (Minor repairs may be undertaken by a Service Technician)
• Advise the Workshop Supervisor of repairs covered under warranty.
• Service and maintain all core products within the range adhering to the service checklists.
• Follow internal test and run processes prior to uploading on to internal computerised system to ensure product quality is maintained.
• Ensure service records are maintained and updated onto the internal computerised system (Spanner/ DSP) and daily worksheets are populated.
• Adhere to the damage process and ensure product damage is highlighted
• Ensure that all equipment is cleaned to the highest standard ready for hire.
• Adhere to all safety accident management system (SAMS) and safety updates/ technical bulletins.

Customer Service:

• Routine service and minor maintenance of all hire equipment and products including electrical testing where required.
• Carry out refurbishment of equipment and products where necessary.
• Maintain and ensure maximum workshop productivity in line with company targets.
• Carry out other tasks and duties as required, including assisting in other departments when necessary.
• Promote teamwork between colleagues across all HSS locations, to ensure delivery of an effective workshop performance.
• Manage operational priorities through testing of required equipment.

We’re looking for someone:

• Desirable experience in maintaining mechanical and electrical equipment.
• Possess a positive attitude, solution driven mindset, with good problem-solving skills.
• Have strong communication and organisational skills.
• Proficiency with computer systems and numerical skills are essential, and any experience with manual handling will be beneficial.

Contract Type

• Permanent full time
• Full time 42.5-hour contract
• Working week Monday - Friday

Our Benefits Include

• Competitive Basic Salary
• Private Health Care
• Sick Pay Scheme
• Paid Maternity and Paternity Leave
• Pension Scheme
• Colleague Saving Scheme
• Profit Share Scheme
• Colleague Discount
• Educational Assistance
• Wellness initiatives